Investigation workflow
- People — shared roles and stable person IDs
- Problem — enter the case information once
- Triage — risk screening and route selection
- 3 Leg RCA — evidence-based cause analysis
- Actions — permanent corrective actions and acceptance criteria
- Verification — sustained effectiveness and independent review
- 8D — D1 to D8 when escalation is required
- Closeout and Report — controlled closure and output