Refund policy

This policy applies to digital templates and document packs purchased from RG Quality Management.

Digital products

Digital products are supplied for business and professional use and access is provided after successful payment. Change-of-mind refunds are not normally offered once access to the digital product has been provided.

If there is a problem with a file

If a purchased file is corrupt, incomplete, cannot be downloaded or materially does not match the product description, contact RG Quality Management through the website contact form using the email address used for the order. The first step will be to correct the issue or provide a replacement file. If the problem cannot be remedied within a reasonable time, the affected product will be refunded.

Duplicate purchases

If the same product is purchased twice by mistake, contact RG Quality Management within 14 days. Once the duplicate purchase is verified, the duplicate transaction will be refunded.

Consultancy services

Consultancy work is quoted and agreed separately. Any cancellation, rescheduling or refund terms for consultancy services will be set out in the relevant quotation, proposal or engagement terms.

How refunds are paid

Approved refunds are returned to the original payment method through Stripe. The time taken for the funds to appear is controlled by the payment provider and the customer's bank.

Statutory rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.

Last updated: 24 August 2026.